Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.


When will my order be processed?

All Orders Will Be Processed Within 2 Working Days, Except Weekends and Public Holidays.

How long will it take for me to receive my order?

All Items Are Made to Order for Each Customer. Please Allow 2-3 Weeks After Purchase for Shipping.

How can I track my delivery?

After the Order Is Issued, an Email Confirmation With Tracking Number Will Be Sent to You. You Can Check and Track the Delivery Status of Orders With Our Local Logistics Partners and Provide USPS Order Numbers for All U.S. Deliveries. For International Delivery, We Will Inform You of Logistics Information.

What are the shipping charges like?

All U.S. Deliveries Are Free by Standard Express. For International Express, You Can Select Your Items and Enter the Check-Out Page, Because the Cost Is Based on Weight and Volume. After Entering Your Delivery Details, We Will Automatically Calculate the Delivery Fee According to the Address You Specify.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at  service@coolringjewelry.com and we will get back to you as soon as we can.

I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at service@coolringjewelry.com with a snapshot of the product and we will get back to you as soon as we can.

I have not received my package, what should I do?

Kindly drop an email to our Customer Care Team at service@coolringjewelry.com if you have not received your parcel after 10 working days and we will assist you accordingly.

Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

I have yet to receive my package within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at service@coolringjewelry.com and we will assist you further.